AFTERCARE & SERVICES
Possession Is Just
the Beginning
Structos keeps buyers and developers connected long after handover — turning aftercare from a headache into a competitive advantage.
SOUND FAMILIAR?
What Aftercare Looks Like Without Structos
📞
Complaints by Phone, Chaos by Default
Residents call or WhatsApp to report issues. Nobody writes it down properly. The description is vague, there are no photos, and the exact location is unclear. The subcontractor shows up and doesn’t know what to fix.
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No Visibility — For Anyone
Buyers don’t know if their complaint was received. Your team doesn’t know what the subcontractor has done. Management has no idea how many open issues there are or how long they have been waiting.
⚖️
RERA Liability With No Paper Trail
Under RERA Section 14(3) you have a 5-year structural defect liability. If a complaint is not resolved within 30 days and you have no documented trail, you are exposed. A WhatsApp message is not evidence.
Structured Aftercare That Builds Loyalty
Defect management and maintenance support — handled professionally, documented clearly, resolved efficiently.
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Defect Reporting Portal
Buyers submit defects with photos, location, and priority — all tracked from submission to resolution in one transparent dashboard.
⚙️
Maintenance Request Management
Schedule maintenance visits, assign teams, and communicate timelines — all documented and visible to the buyer at every stage.
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Warranty Tracking
Track warranty periods per component, send proactive alerts to buyers, and close claims with a verifiable digital audit trail.
From Complaint to Closure — All in One Place
Structos replaces the chaos of WhatsApp groups and phone calls with a structured aftercare workflow. Every issue is logged, assigned, and resolved transparently — giving buyers confidence and developers control.
- SLA-based response time tracking
- Photo and video evidence collection
- Buyer satisfaction scoring after each resolution
- Exportable reports for legal and audit purposes
- Work order sign-off via QR code or unique link — no login required
- Automated RERA Section 14(3) warranty check tracked and flagged automatically
TEAM PRODUCTIVITY TOOLS
Everything Your Aftercare Team Needs
Beyond repair tracking, Structos gives your aftercare team a complete toolkit — communication, documents, automation, and access control all in one place.
💬
Centralized Communication →
Every conversation linked directly to its repair request. Communicate with buyers, aftercare teams, and subcontractors in one thread — no more scattered emails and missed calls. Photos and documents shared in context. Full conversation history always accessible.
📁
Document Management
Store contracts, floor plans, inspection reports, photo albums, and warranty documents — all organised per project and property. Role-based access ensures subcontractors see only what they need, while buyers always have their own documents at hand.
⚡
Task Automation
Automate routine follow-up emails, deadline reminders, and status update notifications. Use ready-made or custom templates for consistent communication. Reduce manual effort and human error — your team focuses on resolving issues, not chasing people.
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Login & Access Management
Buyers and renters request platform access digitally — approve or reject in seconds. Role-based permissions ensure everyone sees only what is relevant to them. Full security without administrative overhead. Every access event is logged.
BEFORE & AFTER
What Changes When You Use Structos
❌ Before Structos
- Unclear issue descriptions via phone or WhatsApp
- Scattered calls, emails and communication
- Manual follow-ups with subcontractors
- No visibility for buyers on status
- Lost documents and attachments
- Repetitive manual communication and reminders
- No audit trail for RERA disputes
✅ After Structos
- Photo-based requests with exact location mapping
- Centralized messaging linked to each repair request
- Digital work orders with real-time status tracking
- Transparent updates and progress notifications for buyers
- Organized document management per property
- Automated emails, reminders, and task updates
- Full timestamped audit trail — RERA-ready
How Aftercare Looks in Practice
220 occupied units. Aftercare team of two.
- Complaints arrive by phone, email, WhatsApp
- Half are logged late, a quarter are lost
- Average resolution time: 11 days
- Every complaint with unit, timestamp, photo, owner
- RERA-compliant audit trail by default
- Average resolution time: 3 days
See the Aftercare Module in Action
Turn Aftercare Into a Competitive Advantage
Every resolved complaint is a referral opportunity. Every documented repair is RERA protection. Book a 30-minute demo and see how Structos transforms your aftercare process — from reactive chaos to a structured service that builds lasting buyer loyalty.
No credit card required · Setup in days, not months · Trusted by developers across India