COMMUNICATION
One Platform.
Every Conversation.
In-platform messaging linked to every property, dossier, and defect — plus automated email notifications that keep everyone informed without any manual effort.
THE PROBLEM
Communication That Leaves a Trail of Confusion
When communication is scattered across WhatsApp, email, and phone calls, nothing is traceable — and everything can go wrong.
WhatsApp Is Not a System
Conversations disappear, get deleted, or are spread across personal phones. Nothing is searchable. Nothing is linked to a specific property or complaint. When a buyer disputes something, you have no proof.
Emails Get Lost in Inboxes
Important updates buried in personal inboxes. When a team member leaves, the communication history leaves with them. Buyers receive inconsistent information depending on who happens to reply.
Manual Follow-Up Wastes Hours
Someone has to remember to send payment reminders, chase subcontractors, confirm appointments, and notify buyers of milestone updates. One forgotten follow-up becomes a complaint — or a RERA dispute.
IN-PLATFORM MESSAGING
Every Message Linked to Its Context
Structos has a built-in chat interface — not a bolt-on. Every conversation is permanently linked to a specific property, dossier, or defect report. So when something is disputed months later, the full context is right there.
🏠 Linked to Property, Dossier or Defect
Every message thread is attached to a specific context — a unit, a document dossier, or an open defect report. No standalone messages floating in a general inbox. Full dossier formation by design.
👥 Multi-Stakeholder in One Thread
Buyers, your internal team, and subcontractors can all participate in the same conversation thread. Everyone sees the same information — no more “I wasn’t told” moments.
📎 Files and Photos in Context
Share photos, documents, and attachments directly in the message thread — not via email, not via WhatsApp. Everything stays where it belongs: linked to the relevant property or issue.
🔒 Secure — Accessible Only After Login
All communication is inside the Structos platform. Buyers and team members log in to read and send messages. No public links, no exposed data. Role-based access ensures everyone sees only what is relevant to them.
📬 Email Alerts on New Messages
When a new message is sent, the recipient receives an email notification — so nobody misses an update even if they are not actively logged in. One click brings them straight to the right thread.
🗂️ Full History — Always Accessible
The complete conversation history is permanently stored and searchable. Even years after a project, you can pull up exactly what was communicated, when, and by whom. Invaluable for RERA disputes and warranty claims.
AUTOMATED NOTIFICATIONS
The Right Email. The Right Moment. Automatically.
Structos automatically sends email notifications at every important moment — so your team never has to remember, and nothing falls through the cracks.
📅 Appointment Confirmations & Reminders
When a buyer books an appointment, they receive an automatic confirmation. A reminder goes out the day before. No-shows drop significantly.
✍️ Quote Signature Notification
When a buyer signs a quote or option agreement digitally, your team receives an instant notification. No manual checking — the deal is confirmed automatically.
⏰ Deadline Reminders
RERA deadlines, option choice deadlines, and payment due dates trigger automatic reminders to the right person — buyer, team member, or both. Never miss a critical date again.
🔧 Work Order Follow-Up to Subcontractors
When a work order is assigned, the subcontractor receives an automatic email. If it remains unacknowledged, a follow-up goes out automatically. No manual chasing.
📋 Weekly Open Work Order Overview
Every Monday, subcontractors automatically receive an overview of all their open work orders — status, deadline, and priority. Keeps everyone accountable without a single manual email.
🏗️ Milestone & CLP Notifications
Construction milestones trigger automatic buyer notifications — progress photos, CLP payment demands, OC letters, and possession notices. RERA-compliant, timestamped, and fully documented.
HOW IT WORKS TOGETHER
Structured Communication at Every Stage
Whether your team is guiding buyers before possession or handling defects after handover, Structos keeps all communication structured, linked, and retrievable.
During Buyer Guidance
Message threads linked to milestones, documents, and option choices. Buyers are automatically notified at every construction stage. Your team sends nothing manually.
At Possession
Handover communication — inspection outcomes, defect lists, and sign-off confirmations — all documented in one place. No ambiguity about what was agreed at possession.
During Aftercare
Every defect report has its own communication thread. Subcontractors are chased automatically. Buyers are notified on resolution. The full trail is RERA-ready.
WHY IT MATTERS
Communication Is Your Audit Trail
100%
Traceable — every message linked to a property, dossier, or defect
0
Missed follow-ups — automated notifications handle the chasing
1
Central platform — no WhatsApp, no personal inboxes, no scattered emails
Stop Losing Communication in WhatsApp
Every buyer conversation, every subcontractor instruction, every automated notification — all structured, linked, and retrievable. Book a 30-minute demo and see it in action.
No credit card required · Setup in days, not months · Trusted by developers across India